Our online help facility contains answers to Frequently Asked Questions covering all areas of our services. Simply type a question or keyword into the box provided and the search will return the most relevant answers.

If the results do not fully answer your question or you cannot locate an answer to your enquiry, please contact us

thetrainline is committed to deliver a high level of customer service and your feedback plays an integral part in improving our service. If you wish to make a suggestion on how we can improve our customer service, please use the "Contact Us" section of our online help facility.

Customers who have contacted us may receive a follow up email in regards to the customer support service we provided them. If you have not received this email but would like to take part in this survey please click here.

If you would like to make a complaint, please email our customer service team by using the 'Contact Us' section of our online help facility. Your email will be answered within 24 hours. Alternatively you can call us on 0871 244 1545.

Please note that calls to this number will cost 10p per minute from a BT landline. Calls from other operators may vary

In the unlikely event that we are unable to resolve your complaint by e-mail or telephone, you may contact us in writing. We will endeavour to respond to all correspondence within 10 working days.

Please write to:

Customer Relations Manager
thetrainline.com
PO BOX 1111
Edinburgh
EH11 3YT

You can contact the customer service team in the following ways:

Email us

We would recommend you contact us by email, all enquiries are answered promptly with a printable e-mail for your records.

Write to us

PO BOX 222333
Edinburgh
EH11 3AF

Call us

Speak to a member of our customer service team on 0870 010 1296